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Your work as a brand manager must
require you to fly often. Do you usu-
ally choose VietJetAir?
Marketing is my work, so I have paid
close attention to VietJetAir since its first
flights. I am interested in all its market-
ing activities and I can see that the car-
rier has used many creative tools, such
as attractive shows on-board that draw
the attention of the masses. VietJetAir’s
brand image is bold and fresh, so yes, I
fly with VietJetAir very often.
What do you think of VietJetAir?
I think that many people can see
the growing prominence of VietJetAir.
This prominence is due to a host of
factors. Firstly, VietJetAir’s stewardess
crews are young, wear charming uni-
forms and deliver quality service. I am
also fully bewitched by the sweet, re-
laxing and comfortable melodies when
stepping on-board. Besides, there is a
great selection of good food and the
planes are new, bringing me a feeling
of safety and relaxation.
In addition, I think the most im-
portant thing is that VietJetAir makes
it easier for everyone to travel by air. In
just two years of operation, VietJetAir
has transported three million passen-
gers and by doing so it has made it clear
that the air is within everyone’s reach.
Have you faced any problems when
flying with VietJetAir?
I rarely encounter delays or can-
cellations. In fact, a flight has never
been cancelled. If I am ever delayed
for ten minutes or several hours, I do
not think that it is a serious problem –
it’s just the same old story of airlines.
I travel a lot so I know that we will
face such situations with any airline,
in any country.
THE HOTTEST TICKET
Recently, Duong Chau Toan was passenger number 3 million with VietJetAir
and his lucky ticket saw him win an entire year’s worth of free VietJetAir flights.
Ngan Ha
reports.
PROFILE