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the country’s official logo (a stylized
five-petal lotus flower) and slogan, ‘Vi-
etnam - Timeless Charm’, on its jets
in a special collaboration with the na-
tional tourism board. The airline has
also featured the image of its own
famously fun and friendly stewards and
the two stars Johnny Tri Nguyen and
Mai Phuong Thuy.
VietJetAir now operates more than
400 flights per week, with 11 domes-
tic routes and two international routes
connecting Hanoi and Ho Chi Minh City
to Bangkok. The airline has a fleet of
brand-new, modern aircraft maintained
by the world’s best service providers
and a reputation for operating safe
flights with top quality service.
In a short space of time, the low-
cost carrier has received numerous ac-
colades both locally and internationally.
For example, VietJetAir was honoured
to be voted Most Friendly Transporta-
tion and Best Airline for Promotions in
Vietnam by the readers of the Vietnam
Economic Times.
VietJetAir strives to go beyond pas-
sengers’ expectations for service. For
example, on the occasion of Tet, on
the first flight of the New Lunar Year,
VietJetAir sent its best wishes to pas-
sengers and presented them with gifts.
It has also become famous for its
exciting mid-flight performances to
celebrate holidays and the launch of
new flights. Miss Vietnam played the
role of a VietJetAir stewardess on one
flight, while on another the god of
health, luck and happiness delivered
lucky money to passengers.
In the last year passengers also wit-
nessed Hawaiian style dancing, a Guin-
ness record-breaking flash-mob a Lady
Gaga-lookalike, while a Marilyn Mon-
roe-lookalike performed in Vinh airport
to celebrate the launch of a new route.
In addition, the airline’s in-flight
magazine One2Fly features insightful
travel features and useful information
for passengers.
As a pioneer and industry innova-
tor, VietJetAir’s mission is to further
develop around the world and offer
more and more passengers a chance
to enjoy flying; as such, one of the air-
line’s trademark slogans is “Save more,
fly more!”
Besides strict compliance with safe-
ty requirements and flight schedules,
VietJetAir focuses on constantly im-
proving customer service exemplified
by the airline’s highly trained pilots and
stewardesses. It has also cooperated
with giant global corporations and pro-
vides airbus management and training
for pilots and engineers.
The airline’s reservation system is
managed in Canada by CyberSource,
which is one of the world’s leading sup-
pliers in secured electronic payment ser-
vices. Furthermore, VietJetAir is a pio-
neer in Vietnam in that it provides hi-tech
services, such as kiosks for self-check in,
web check in and mobile apps for book-
ing tickets and checking in by phone.
CLOSE UP
Children are excited to take photos with
Disney characters on VietJetAir plane