Vietnam Airlines upgrades airport navigation tool

14:03 | 15/03/2019
Vietnam Airlines has added 67 airport maps to its mobile app, including nine domestic and 58 global maps, to help passengers breeze through the gates, lounges, and shops, as it continues investing in technology to enhance airport experience.

By incorporating InMapz, the No.1 indoor maps app, into the Vietnam Airlines mobile app, the carrier is the first Asia-based airline to offer digital wayfinding airport maps and has more maps than any other airline in the world.

vietnam airlines upgrades airport navigation tool
Vietnam Airlines is upgrading its mobile toolset to incorporate technology in its flight experience

Available on iOS and Android, the airport maps will be available on the free Vietnam Airlines app and the Vietnam Airlines website. Customers are provided with a clear and detailed view of their surroundings via their phones from check-in and departure right through to baggage collection.

Le Hong Ha, executive vice president of Vietnam Airlines, stated that, “The airport maps give travellers the confidence to quickly navigate the airports despite the unfamiliar environment and therefore making the travel experience more relaxing. Onboarding innovative technology to leverage the potential of Fourth Industrial Revolution is essential to our continued success and further demonstrates our ambition to become a digital airline with Skytrax five-star status.”

HD Vo, Founder and CEO of InMapz, commented, “We are honoured to collaborate with Vietnam Airlines, one of the leading airlines in the region to leverage the InMapz mapping platform that integrates mobile phones and location beacons. Our open API also compliments other technologies such as digital display touch screen kiosks. As leading, innovative companies, we believe technology can enable today’s smart airports to provide greater convenience to travellers.”

vietnam airlines upgrades airport navigation tool
Vietnam Airlines’ mobile application helps users to have a convenient and comfortable flight

This launch follows the previous development of Vietnam Airlines’ mobile application which allows users to search for flights, book tickets, and pay through various online means, download online mobile boarding passes, change seats, check flight schedules, receive notifications for flight delays and gate changes, and purchase additional services via a few simple taps.

The new version was built on a high-tech platform to bring customers more user-friendly interface and enhanced functionalities.

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