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|Vietnam Airlines will switch airports in Russia to improve services|
The decision was driven by the airline’s commitment to high customer satisfaction as Vietnam Airlines continues to invest and meet customers’ expectations throughout every aspect of business. Sheremetyevo International Airport is the largest and fastest-growing Russian airport with the country’s most modern passenger terminals, offering the maximum level of customer comfort, excellent transfer services, and increased speed and flexibility.
This decision will also facilitate Vietnam Airlines’ co-operation and partnership with Russia’s major carrier Aeroflot, as the two airlines target to begin codesharing on domestic routes in Vietnam and Russia and expand their co-operation across several areas of the business. The move will take this co-operation further in the direction of a solid and mutually beneficial partnership, offering customers a wider choice of travel options and world-class quality of the two leading four-star airlines.
The airline will smoothly move its entire operations without any interruption to the flights. Vietnam Airlines will continue to offer three direct Moscow-Hanoi flights per week, operated on Boeing 787-9 Dreamliner aircraft, arriving at Sheremetyevo at 06:45 and departing at 14:40 from Terminal D (Moscow time).
Le Hong Ha, executive vice president of Vietnam Airlines, underlined that, “Over the past 25 years, Vietnam-Russia has been one of Vietnam Airlines' most important routes. We have implemented a number of initiatives on this route, including upgrading our service both in the air and on the ground. The airport’s current infrastructure will allow Vietnam Airlines’ passengers to experience the airline’s 4-star certified international service even before they board our Boeing 787-9 Dreamliner. We believe this will enable the airline to fulfil long-term commercial objectives and reinforce our commitment to upgrading overall service quality.”
Denis Pashkovsky, deputy general director, commercial activities of Sheremetyevo International Airport, said, “Vietnam Airlines and its passengers will greatly benefit from the advanced airport facilities, a wide range of available services, and vast route connections with Russian and European destinations on the flights carried out by Aeroflot – the Russian national carrier and other airlines which are members of the Skyteam alliance."
After 25 years of operations, the carrier has transported more than 1.6 million passengers between Vietnam and Russia. In 2018, Russia was ranked sixth among Vietnam’s 10 largest international markets with 600,000 arrivals to Vietnam, which is predicted to increase to 1 million by 2020.