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A workshop on service engineer education and customer service processes in medical equipment was organised in Hanoi on December 12 by the Ministry of Health and Siemens Vietnam with an aim to enhance skills and knowledge of service engineers at hospitals and clinics in the northern region of Vietnam.
At this workshop Siemens presented its state-of-the-art training model that includes modules for useful troubleshooting tips. This one day event attracted more than 100 participants with active discussions and demonstrations.
Siemens Healthcare provides three dedicated training pillars including world-class technical, application and service business education by combining latest technology and innovative methods, expert knowledge and outstanding teaching expertise. It has a strong global presence of training centers in Germany, USA, China, UK, Brazil, Japan, India, Australia, South Korea, and Singapore etc with around 32,300 participants and 3,800 classes per year.
Siemens also provides different training delivery methods to suit the individual learning concept, ranging from in-class training to e-learning, fellowships and clinical workshops, or virtual classes that supports remote access.
Also at the workshop, apart from presenting Siemens technical education programme including the curriculum, training methods, qualification and certification system, Siemens experts shared the best practices of service process in order to maintain the highest availability and reliability of medical systems within hospitals through the utilisation of internet based remote diagnostics technologies. Another important topic was how a professional technical service be converted to optimised workflow as well as related clinical benefits.
Engineers from hospitals were also provided with basic training on ultrasound systems and useful tips for troubleshooting.
“We highly appreciate the close cooperation of Siemens in capacity building and training for healthcare service engineers in Vietnam in the past. I strongly hope that, through this workshop, leaders and managers of hospitals will have fruitful discussions and then can make sound recommendations to the Ministry in the cause of selecting the right models as well as in developing adequate policies for the management of quality and investment efficiency of medical equipment in the future,” said Deputy Minister of Health Nguyen Thi Xuyen.
“We are very honored to cooperate with Ministry of Health to organise this workshop. Our philosophy is to help customers to significantly improve the quality of patient care and to manage costs efficiently. We do this by supplying our best equipment and products to Vietnam’s hospitals and clinics, as well as empowering their service engineers with sufficient knowledge and skills so that they can fulfill their tasks properly and timely,” Siemens Vietnam’s chief executive officer Pham Thai Lai.