Pullman Hanoi Hotel addresses COVID-19 rumours

14:25 | 11/03/2020
After a handful of unconfirmed media reports stated that the hotel had been accommodating COVID-19 patients, the management board of Pullman Hanoi Hotel has recently released an official statement admitting to providing accommodation to eight guests sharing a flight with an infected passenger, but no guest tested positive for the virus.
pullman hanoi hotel addresses covid 19 rumours
Pullman Hanoi confirmed that there were no COVID-19 infected visitors to the hotel

According to the hotel, contrary to what is being reported, there are no confirmed cases of COVID-19 at Pullman Hanoi Hotel – amongst the hotel staff or current in-house guests.

However, Pullman Hanoi confirmed to have welcomed eight guests from flight VN0054 who arrived to Hanoi on March 2 from London, the United Kingdom.

As of March 7, when news that a passenger from flight VN0054 had tested positive for COVID-19 were published, “We immediately liaised with the authorities to ensure the health and safety of our staff and guests. We assisted the authorities by providing information on the eight guests from VN0054,” stated Pullman Hanoi Hotel in its latest announcement. By that time, only two of the eight guests were still staying at the hotel, with the other six guests having checked out after one to three days of stay.

The two remaining guests at the hotel were tested for COVID-19 the next day, and the results showed that they are both negative to the novel coronavirus. Currrently, they are showing no symptoms of the acute respiratory infection caused by the virus and are in good health.

However, to protect the public, these guests have agreed to remain in quarantine at the hotel as a further precaution. The two guests are quarantined in their room on an isolated floor and are not using any of the public spaces.

The hotel’s management board reaffirmed that, “Since January, we have implemented additional safety and hygiene measures at the hotel – including increased cleaning and disinfection as well as providing safety equipment for guests and staff.”

The four rooms previously occupied by the other passengers have undergone thorough sanitation, following World Health Organization protocols, with the assistance of Pullman Hanoi’s hygiene partner, Diversey.

pullman hanoi hotel addresses covid 19 rumours
The hotel is open for business as usual, with the full endorsement of local authorities

Pullman Hanoi stated that there remains no confirmed case of COVID-19 at the hotel and it is open for business as usual, with the full endorsement of local authorities.

“These are challenging times and our first priority is the health and well-being of our guests and staff. We understand that fear can breed rumors and we hope that by sharing these facts we can assist the authorities to focus their attention where it is most needed,” Pullman Hanoi Hotel noted.

By Tu My

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