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ITSM project of HPT in Phillippines
The project was implemented by the department of IT service management solution - HPT System Integration Center from August 25, 2015 to November 5, 2015, accomplished one month sooner than implementation requirement from PAG – IBIG fund. This project is also the first project HPT tendered and deployed in Philippines market.
Established in 1987, PAG – IBIG fund helps to answer to the need for a national savings program and an affordable shelter financing for the Philippines worker. In recent years, the Fund has embarked on its successful bid in the financial market, moving a step closer to its vision of becoming a premier and globally competitive provident financial institution. PAG – IBIG FUND has about 100 branches and 6000 employees, operates widely throughout Philippines.
IT Service Management (ITSM) which HPT implemented for PAG – IBIG fund includes ITIL v3 compliant IT service management processes and IT service management system software of HP. IT service management system software of HP includes IT Service Tracking – monitor operations of IT services for infrastructure, database and application, Service Desk – monitor management of IT service compliant with IT service management processes, client management – manage PC, laptop, mobile devices and ect.
With optimised solution of HP, HPT consulted PAG – IBIG fund to build processes, configure systems compliant with processes and management requirement of PAG – IBIG fund. After three months of focus implementation, HPT cooperated with PAG – IBIG fund through training, onsite support to apply processes and systems into daily IT operation. The project improved effectiveness in management of IT service in PAG – IBIG fund, well appreciated by PAG – IBIG fund and partner.
Collaborated with HPT in this project, Total Information Management Corporation (TIM) – a 25 year experienced System Integration Corporation in Philippines – deployed the hardware.
Relating to implementation of the project, Oliver, sale director of TIM said about HPT: “It’s very nice and prompt when it comes to servicing our client. I believe our customer is happy with the service and they said that you guys are very hardworking. I am very overwhelmed by your hospitality to me and to the customer. I do hope that you will not get tired of supporting TIM and the customer in anyway for this project”.
Founded on January 13, 1995, HPT has been increasingly developing in size and improving to be a leading prestigious and highly customer – trusted IT product and service provider of Vietnam, specializing in comprehensive IT services from infrastructure, integration to application software solution. Nowadays, HPT is one of the leading ITSM provider in Vietnam, with high competence implementation team, experienced deployment for many customers both local and overseas diversified industries such as: Vietinbank, VMS Mobifone, Petrolimex, Viettel, Seabank, QTSC… The project "Providing and deploying IT service management solution" for PAG - IBIG FUND in Philippines market affirmed HPT’s competence and prestige in Vietnam as well as international market. View more information of HPT at link: hpt.vn