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Under the agreement, HDBank will implement Microsoft products and technical solutions into its operation with the aims of improving operational efficiency, saving costs, strengthening information security as well as providing premium banking services to customers.
HDBank will upgrade to the latest versions of Microsoft softwares in the next three years, which helps its IT systems to meet international standards.
The agreement brings along with it Microsoft expertise that will facilitate HDBank to optimise its IT infrastructure and banking application softwares. Microsoft will support HDbank in its technical implementation, technology transfer training, operation management and safe information exchange. Moreover, Microsoft will develop a procedure helping HDBank to reduce costs, increase level of automation so as to improve performance, provide customers the best services in the shortest time. Microsoft Consultant Service team will join directly with the partner in implementing this project as well as ensuring the system operates with high efficiency with Premier Service 24x7 service.
"As a dynamic bank in integration period, HDBank is always the pioneer in applying modern technology to ensure service quality, professionalism, stability and security for customers as well as the entire system itself. We believe that Microsoft’s products and IT solutions will facilitate HDBank to maximise capacity to deliver the best service to our clients," said Nguyen Huu Dang, CEO of HDBank.
Jamie Harper, general director of Microsoft Vietnam said: “We believe that every business and every employee have their own characteristics, but the target to promote the business success is always the same - building customer loyalty to gain higher profits, creating and improving products, services, business cyclesand model, reaching outstanding performance and building long-term relationships with partners and suppliers.”