First on-demand Expert Service Cloud for analytics launched 

07:25 | 15/06/2019
Got It, an on-demand expert platform and artificial intelligence (AI) innovator, has launched Querychat for cloud data warehouses starting with Google BigQuery, making it the first on-demand Expert Service Cloud for analytics.
first on demand expert service cloud for analytics launched

Querychat creates a scalable and elastic pool of vetted analytics experts to add business intelligence (BI) team capacity with usage-based pricing, and automatically delivers deep learning training data into a natural language processing (NLP) AI system. BI teams can now tap thousands of Got It experts around the globe 24/7 to quickly handle requests for queries and dashboards and eliminate backlog, while labelling user questions and corresponding SQL queries to train a Google BERT-based, Querychat TrueNLP AI without compromising data privacy.

“Analytics tools and cloud data warehouses are extremely sophisticated products. We help users get ten times more value from these products by empowering users to collaborate with our Querychat analytics experts anytime – just as we do for Microsoft Excel and Google Sheets users with Excelchat. Our on-demand platform with an analytics Expert Service Cloud now also gives line-of-business users and BI teams access to vetted analytics experts within 30 seconds for a 20-minute, chat messaging workflow to help them create the right query or dashboard,” said Peter Relan, chairman and CEO of Got It. "BI teams can now scale easily to handle unlimited requests, via a low-cost, usage-based pricing model. Plus, we are solving the single biggest problem in machine learning: quickly getting the training data needed to build and train a company schema-specific AI model.”

Got It takes advantage of the advanced, full-sentence NLP in Google BERT, which is already pre-trained on a massive English corpus of 3.5 billion words. Leveraging BERT transfer learning for NLP and the data exhaust from user-expert chat conversations to train Got It’s deep learning AI model, Querychat breaks the constraints of keyword search-based, auto-complete Q&A available today.

“BI and analytics teams are always strapped for time and resources, making it hard to address all the queries users have of their data,” said Alec Winograd, founder of AppsCanvas. Wingrad, who built the Google BigQuery data warehouse for Quizlet, the leader in learning tools for tens of millions of learners, continued, “When you’re logging almost 10B events a month into BigQuery, you can save a lot of time and money with a system that protects data and handles natural language queries accurately, combined with an Expert service to add analyst capacity on-demand.”

Big Steps for Google BigQuery and Columnar Cloud

Either from Querychat TrueNLP AI or an on-demand Querychat expert, BI teams using columnar data warehouses in the cloud now have a way to guarantee answers to questions instantly, empowering marketing, operations, business and product managers to ask ad-hoc questions in plain English sentences. By only providing access to the data warehouse schema and not relinquishing control of or access to the data, companies are able to ensure data privacy while avoiding the long installation and configuration time issues of existing solutions. BI teams also get a workflow to verify Querychat results.

Currently, Querychat supports Google BigQuery cloud data warehouses carrying Google Analytics and Salesforce CRM data. Got It plans to extend Querychat support to Azure Cloud Data Warehouse and other environments in 2019.

Harnessing the world’s brainpower to deliver on the promise of on-demand expert-powered AI, Got It helps software product users achieve business outcomes quickly by helping them use the best and most powerful product features in SaaS and PaaS products for their intended task. Delivering product usage and engagement help for software products rather than traditional technical support, Got It has built the world’s largest on-demand expert service cloud with over 10,000 vetted, trusted experts from over 79 countries and hosted millions of chat messaging sessions already on the Got It Platform for products like Microsoft Excel, Google Sheets and columnar data warehouses.

Got It’s goal is to empower any business user to be matched with a product expert within 30 seconds for a time-boxed 1:1 chat messaging session at the lowest possible cost, and then leverage those user-expert conversations to train companies’ proprietary AI models. Spun out from Peter Relan’s YouWeb incubator and backed by the Capricorn Investment Group and Kinzon Capital, Got It is led by a proven leadership team from Google, Lyft, Oracle, PayPal and Rakuten. The company is headquartered in Silicon Valley with an R&D group in Vietnam.

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