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This is the first of its kind in the super luxury segment in Vietnam. A specialist from Germany, Karlheinz Mueller, is assigned to exclusively inspect every Maybach with special tools and all the know-how that only the factory experts from the place of origin of the Maybach can provide to its elite customers.
Mercedes-Benz is recently gained the highest rank in aftersales customer satisfaction in Vietnam luxury segment, according to the J.D. Power Asia Pacific 2012 study. This study measures the owner satisfaction with the after-sales services in five factors: service quality, vehicle pick-up, service facility, service advisor, and service initiation.
Michael Behrens, CEO of Mercedes-Benz Vietnam, said: “A Maybach is a saloon like no other. The brand name has always stood for ‘Excellence in Luxury’ and peak performance across the board in the highest-end luxury segment. With more than 20 Maybach vehicles in the country, Vietnam is one of the key markets in South East Asia. Most Maybach customers own more than one Mercedes-Benz.”
Karlheinz Mueller, one of the 12 Maybach technicians all over the world, has 11 years in Maybach aftersales service. He has carried out the exclusive Maybach service in more than 130 countries worldwide. With the special training and experience, he handles all the service for the car by using dedicated Maybach service tools, parts and equipment. The valued Maybach customers can discuss vehicle related matters face to face with the professional master technician.
“We aim to set the benchmark in the aftersales service by offering the world-leading service standards to our customers. No matter how old the Maybach is or where customers purchased it, our service expert ensures the cars are always in the best condition for a premium ownership experience”, said Thilo Grossmann, After-Sales director.
“Not only Maybach, but also Mercedes-Benz customers are secured for a whole life service for their vehicles with their car purchase. This is our dedicated aftersales brand promise.”
The Board of Management of Mercedes-Benz Vietnam and its authorised dealers jointly carry out the final inspection on every Maybach car before delivering the car home at the customers’ utmost convenience to ensure the first class service to the super cars and its owners.
Maybach saloons are characterised by uniqueness, the highest quality, optimum comfort and effortlessly superior power delivery. There are total 3,322 Maybach saloons in the world, and the last one is displayed at Mercedes Museum in Stuggart.
Designed with painstaking attention to detail and built in a state-of-the-art, the Maybach 57 and Maybach 62, which were launched in 2002, have been continuing the tradition of the legendary Maybach cars of the1920s and 30s, which stood alongside Mercedes-Benz models as some of the finest examples of automotive excellence worldwide.
The Mercedes-Benz and Maybach automotive brands have much in common besides a long and distinguished tradition. Wilhelm Maybach, a long-time associate of Gottlieb Daimler, held the post of technical director at Daimler-Motoren-Gesellschaft (DMG). Wilhelm Maybach built a car that heralded the modern era. His Opus No.1 went down in history as the first Mercedes, and he is still remembered as the "king of the design engineers".
In the years after 1919 Karl Maybach, the son of Wilhelm Maybach made quite a name for himself through the development of exclusive and technically flawless luxury cars. By 1941, Karl Maybach had built around 1800 of these high-class vehicles, with the bodies painstakingly designed and equipped according to the customers' specifications.
The flagship Maybach model was the DS 8 “Zeppelin”, ranked as one of the most prestigious German cars of its time, “a car of the greatest elegance and power which you would give your last wish to own”.
The tradition of legendary Maybach vehicles is a part of the elite in the German and international automotive construction industry. Even after production of the legendary models, the double-M hood ornament remains very much alive in the hearts and minds of engineers, designers and automotive enthusiasts.