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|Air New Zealand was also named Best Airline in the South Pacific|
The airline has been ranked second of all airlines globally, as well as seized the Best Airline in the South Pacific title.
It also won Best Premium Economy Class in the World for the second consecutive year.
Air New Zealand was also awarded top honours in the following categories: Best Business Class in the South Pacific, Best Premium Economy Class in the South Pacific, and Best Economy Class in the South Pacific.
|The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.|
The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.
Air New Zealand’s chief marketing and customer officer Mike Tod said the accolades reflect the airline’s commitment to delivering an outstanding experience on the more than 16 million customer journeys it facilitates every year.
“Listening to customer feedback is an important part of our strategy and has helped us to deliver high-quality products and a more seamless customer experience.
“It is incredibly meaningful to receive these awards as a result of direct feedback from our customers globally. Our people work hard each day to deliver a unique customer experience, so to have this acknowledged directly by customers is extremely satisfying,” said Tod.
Senior vice president and general manager for TripAdvisor Flights Bryan Saltzburg said, “We are thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including Air New Zealand.”
After the first two successful seasons of direct flights to Vietnam, Air New Zealand will continue to operate its seasonal non-stop service to Ho Chi Minh City, following strong customer demand.
For its 2018 season, from June 23 to October 23, the airline will operate two direct services a week between Auckland and Ho Chi Minh City on Tuesday and Saturday, using its Boeing 787-9 Dreamliner.
On this occasion, Air New Zealand also introduces a special promotion for the first 100 passengers who are going to study in New Zealand, with an extra free-of-charge luggage of 23kg.
Out of the direct season, Vietnamese travellers can book a transfer flight from Vietnam via Singapore using Air New Zealand services.