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|AIA Vietnam and Shinhan Bank celebrate their ongoing partnership in digital services|
As part of the ongoing collaboration, AIA Vietnam provides the latest technologies to Shinhan Bank’s consumers in Vietnam. The goal is to create a seamless customer experience by leveraging technological innovations.
“By working with AIA, a leading insurer but also a customer experience innovator with digital services capabilities, we hope to bring to Shinhan’s customers an even more complete innovative experience with insurance products and services,” said CEO of Shinhan Bank Vietnam Shin Don Min on July 4, at the launching ceremony for new digital services in Ho Chi Minh City.
Similarly, Wayne Besant, CEO of AIA Vietnam, said that the insurer wants to create a smooth and seamless journey for customers before, during, and after buying their insurance products and services.
“Innovation driven by technology is core to our efforts, a passion shared by Shinhan Bank. We will complement Shinhan by bringing our innovations to all Shinhan branches, providing customers with utmost convenience and a fantastic experience,” said Besant.
On the same day, the two partners have unveiled a series of new services. Innovations include IPoS (Interactive Point of Sale system), an interactive consultancy system enabling speedy financial health checks, paperless product illustrations, and customised solutions. All of these activities are carried out via one single point-of-entry on the iPad.
Meanwhile, My Portal and My GPS are web-based platforms that closely track customers’ policy status and fee payments. They can also check the status of their claims, which is available 24/7.
These digital services ensure that customers are always served quickly, efficiently, and safely, according to the representatives.
At the event, AIA Vietnam also launched AIA Vitality, a unique wellness programme, and the AIA Vitality app, which helps customers develop healthy habits with attractive incentives.
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