|Shoppers walk near a Galaxy Note 7 advertisement at a Samsung store in Jakarta, Indonesia, October 14, 2016. REUTERS/Iqro Rinaldi/Files|
The South Korean firm said in October it was examining all aspects of the phone, suggesting there may be a combination of factors that contributed to one of the costliest product safety failures in tech history.
The world's top smartphone maker warned of a US$5.1 billion hit to its operating profit over three quarters following its decision to permanently halt Galaxy Note 7 sales in October.
Investors and analysts have said it is critical for Samsung to identify the root cause of the fires in order to rebuild consumer trust and avoid repeating the same mistakes.
A Samsung Electronics spokesman declined to comment.
|Samsung’s facilities suffer massive losses in third quarter|
|Samsung to disable Note 7 phones in recall effort|
|Samsung keeps smartphone lead despite Note 7 debacle|
|Samsung profits snipped by Note 7 fiasco|
|Samsung forecasts further US$3b profit loss|
|Samsung halts sale, exchange of Note 7 over safety fears|
|Samsung takes a plunge after halting Galaxy Note 7 production|
|Samsung requests tax exemption for recalled Galaxy Note 7 devices|