With more than 1,000 staffs, a huge distribution system scattered across 63 provinces in Vietnam, and millions of both local and foreign customers, to solve the problem of fulfilling service needs and bring the best-quality service to customers on a large scale, VTC Intecom has generated cloud computing since the first day, in parallel with traditional IT solutions.
VTC Intecom, in addition, has independently studied, built, and deployed cloud computing applications. Doing research and deploying cloud solutions by itself has enabled VTC Intecom to optimise operations, fees, human resource, etc., especially when generating services in Vietnam.
Despite having advantages of deploying infrastructure and cloud for customers within the country, VTC Intecom has still been coping with many challenges when intending to widen the market abroad. These challenges lead from choosing data center, transmission line subscription when being equipped server infrastructure overseas, to the fees for employees to equip and operate abroad. This problem is about not only short-term payment but also the important issue in business, profitability index when expanding in the international market.
“When being operated within the country, VTC Intecom has always achieved highest indexes, ensuring our advantages while competing. However, for we do not have IDCs abroad and the fee for international transition is quite high, we have not been able to satisfy foreign customers well when generating services outside of Vietnam”, said Nguyen Tien Dat, vice general director of VTC Intecom.
To solve the problem of payment when generating services abroad, VTC Intecom has chosen Microsoft Azure platform, which is the way to transfer data usage to serve the customers better.
“Microsoft Azure has allowed us to be flexible and saving time,” Dat said.
Cloud allows companies to be more flexible when changing service-product scale. This flexibility of adjusting services, based on needs in reality whenever in high or low season, is an add-on value of Microsoft Azure itself. This has helped enterprises to be able to fix difficult issues about investment fees in order to have the ideal facility as expected.
Investing servers abroad and renting transmission line are the hardest problems for all corporations doing business in game services and e-commerce. Microsoft Azure and data center are available in more than 100 countries worldwide.
Dat said with Microsoft Azure VTC Intecom has approximately saved more than 60 per cent investment and operation fees compared with traditional investment on facilities.
Also, the most outstanding feature that makes VTC Intecom has choosing Microsoft Azure is because Microsoft’s scale of services is globalised. In reality, areas that are requested to provide services for customers by VTC Intecom, are created within a very short time by Microsoft.
The second reason is for Microsoft’s foundations have friendly interface, which has helped VTC Intecom save lots of time, not only the time of generating but also the one of training for using. VTC Intecom’s employees only need to receive accounts and passwords to sign in and can use Microsoft Azure immediately. Microsoft Azure, in general, has reduced the workload for training.
One of the biggest concerns for service providers and businesses are safety and security as well as privacy when transferring to the cloud. Currently, when information and data are the most precious asset, to keep information safety for enterprises has been more and more interested in. VTC Intecom has selected Microsoft Azure since Azure has achieved objectives of enterprise-level security worldwide. Certificate ISO/IEC 27001: 2005 (international organisation for standardisation) has confirmed Microsoft has done information security based on international security standard, including guide and general policies to start, activate, maintain, and improve information security management within an organisation. The act of auditing includes information security management system (ISMS) for Azure – which has the facility, development, operation, management, assistance within the service. The certificate is approved by British Standard Institute (BSI).
“Legally, Microsoft has the office in Vietnam and authorised partners for generating, so have been beneficial in terms of administrative procedures,” Dat added.
VTC Intecom’s IT staffs have confirmed that with Microsoft Azure, it did not take much time to study, train and human resource to deploy, only receiving accounts and use them effectively.
In the past, when having requests from abroad, VTC Intecom often had to study about the market, analyse possible solutions to deploy, along with rent international IDC transmission line. This issue takes a lot of time to consider because it is an economic and long-term human resource problem. However, with the expanding network and the ability to provide services to more than 100 nations worldwide, Microsoft Azure has helped VTC Intecom solve both aspects of the problem.
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