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THE INSIDER
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recommended by the concierge, but it
could be many things from the décor,
the artwork, the food to the music. All
these are incorporated into the experi-
ence and gives guests insights to Nha
Trang’s rich history and culture.
What do you think about Vietnam
and Nha Trang’s potential as a vaca-
tion destination?
Nha Trang has always been a strong
destination in the domestic market;
however, with the city rapidly develop-
ing as well as a comprehensive upgrade
to the international airport, the city is
on the rise as a hot new destination in
Vietnam, rivalling cities like Danang.
There is something for everyone in
Nha Trang: the beautiful beach for those
who just want to relax under the sun;
water sports, scuba diving and country
trips for those feeling adventurous; or
for those seeking knowledge of the re-
gions deep and colourful history, there
are the Cham temples, old ruins and mu-
seums. There is also fresh local sea food
and restaurants catering to all budgets
and tastes. Whether it is families, cou-
ples or independent travellers, there is
always something for you in here.
What can we do to keep travellers
coming back?
With so many things to work with
already, I think the most important
thing when promoting a destination is
to create your own image. Nha Trang
is a beautiful city with such unique
charms, so why not tell the world about
it? We have so much to offer in terms of
beautiful tropical nature as well as the
rich history and culture. With many in-
ternational branded hotel names com-
ing to the city in the near future, it will
surely put Nha Trang on the map as a
preferred destination in Southeast Asia.
What do you think is the most impor-
tant factor in training hotel staff?
To answer this question, I think we
have to consider what is the most im-
portant factor to the hotel guest, which
would make them return or recommend
a destination to their friends and family.
I think it would be the quality of service
and hospitality they receive. Often it’s
not only about the bed and pillows or
other physical components of a hotel,
it’s more about the tangible feelings
and emotions which make a destination
special. One of our key focus areas will
be ensuring that our hotel colleagues
feel engaged and are knowledgeable,
receptive and friendly. These basic ele-
ments go a long way to leaving a lasting
impression and ensuring travellers will
keep on returning and recommending
a particular destination.
Last but least, in our work place we
value work-life balance tremendously.
At InterContinental Hotels we pride
ourselves on developing our hotel col-
leagues in a professional environment.
In my experience, a balanced, happy
employee is not only more productive,
but they are also much more charming,
and it really shows in their interactions
with our hotel guests.
timeout
Divers take to the water in Nha Trang