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V
ietnam has a large population from which to
draw tourism workers, with roughly 1 million
new young people entering the labour market
every year. However, while businesses value
this volume and the relatively low cost of employing
staff, many report that overall, new recruits are less
highly skilled than in other parts of the world. This is
reflected by the fact that a considerable number of
workers are in low skilled jobs.
Finding quality staff for the tourism industry is
therefore no easy task. Thousands of students graduate
annually from colleges and
universities specialising in
tourism, but em-
ployers still find
it hard to recruit.
This has long been the case, but the situation is becom-
ing more pressing.
More than 280 institutions provide education for
tourism, including 62 universities, 80 colleges and 117
schools and training centers. The Vietnam Tourism De-
velopment Research Institute reports that the industry
will need 620,000 workers in 2015 and the number is
set to hit 870,000 by 2020. Given such demand, it is
People power
22
timeout
A lack of key skills, training and language
proficiency among Vietnam’s tourism l
abour force is hindering the sector’s
development,
Duc Hanh
reports